Monad Solutions

Europe

Monad Europe

Established in 2010 and headquartered in London, Monad Solutions have an extensive expertise and experience in the use of Oracle Policy Automation (OPA), with a long track record of meeting clients requirements and partnering with System Integrators worldwide.

We maintain a close co-operation with Oracle in the areas of product development, consulting, training development, training delivery and marketing. We are one of the few organisations worldwide to be recognised by Oracle as OPA Specialized.

The Monad Europe team have a strong track record integrating OPA with both leading CRM and bespoke solutions. This experience has been demonstrated not only on a wide variety of customer projects, but also during development of generic connectors for CRM technologies such as:

  • Salesforce.com
  • Siebel
  • Microsoft Dynamics

with development of connectors for other technologies underway.

Monad Solutions are Oracle Specialized in Java (both Standard and Enterprise editions), in addition to our broader technical capabilities including:

  • Salesforce
  • .NET technologies
  • Solution Architecture.

In the UK public sector, Monad services are available via the government’s G-Cloud framework on the Digital Marketplace.

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APAC

Monad APAC

Monad APAC has people in Australia, Singapore, New Zealand and India. We have past/current clients in these countries, plus Hong Kong, Taiwan, Korea, Indonesia, Philippines and Bangladesh.

We are incorporated in Singapore (Company Number 201213172D) and a registered GeBIZ Trading Partner.

We are registered for GST in Australia (ABN 93 549 224 609).

Please contact Monad APAC at apac@monadsolutions.com

Americas

Monad Americas

With offices in Virginia, New Jersey, and Arizona, Monad Solutions Inc. has consultants deployed all across the North American continent. Working directly with our end customers or through our System Integration partners, we are the #1 Policy Automation experts behind high-profile CRM and CX implementations for a large number of Commercial and Public Sector clients. Our industry expertise and accelerators span a wide range of verticals:

  • Financial Services, Insurance, Manufacturing, Hi-Tech, Healthcare, Retail, Oil & Gas, Pharmaceuticals, Life Science, Dietary Supplements
  • Federal, State & Local Government, Defense, Higher Education
  • Nonprofit Organizations

Working in close cooperation with the Oracle Product Teams & Industry Units, we are at the cutting edge of applying Oracle Policy Automation (OPA) within CX / CRM / ERP scenarios through ready-built accelerators and configurable solution frameworks in the Cloud and on-premise. Providing end-to-end expertise in Oracle Service Cloud (RightNow CX),Oracle Field Service Cloud, Oracle Sales Automation & CPQ, Siebel CRM, PeopleSoft, E-Business Suite, and SalesForce.com, our offering includes:

  • Mobility Solutions: Inspections / Healthcare / Emergency Response / Oil & Gas
  • Digital Transformation: Robo-banking, Lifestyle Advice & Product Recommendations, Customer Onboarding (KYC, Anti-Money Laundering, Due Diligence), Claims Automation & Straight-through Processing (STP)
  • HR: Staff Onboarding, Help-desks, Dynamic Forms & Data, ERP Integration
  • Environment, Health & Safety (EHS): Inpspection Management & Execution in line with OSHA, SPCC, Hazardous Waste regulations, identification & tracking of Corrective Actions, Reporting & Trend Analysis, Notifications, Document Generation & Management (Inspection reports, Root Cause Analysis, Exception Reports, etc.)
  • Complex Customer Services (integrated into SalesForce.com, Siebel CRM, Oracle Service Cloud): Complaints Handling, Troubleshooting, Warranties, Product Returns & Return Merchandise Authorization (RMA)
  • Sales Automation & Pricing: Complex pricing engines, Revenue Management, Product recommendations & eligibility, Sales compliance

With a long history in Eligibility solutions, Monad Solutions Inc. has been instrumental in assisting State Governments in establishing their Health Exchanges and Integrated Eligibility platform, including the Affordable Care Act (ACA), Medicaid, APTC, SNAP, TANF. DHS departments and Exchanges from Massachusetts through to Colorado and Hawaii count on our deep insights and Subject Matter Expertise in specifying, delivering, and assuring complex Eligibility systems. Our expertise extends to Departments of Motor Vehicles (DMVs), Unemployment Insurance, and Local Government (Inspections, Business Licenses, Emergency Response Units, Complaints Handling).

Monad Americas offer a range of Fixed-price OPA service bundles, which are are a risk-free way of achieving instant results for clients at the beginning of their journey, helping them to get up and running quickly, while at the same time establishing rapid business value within the organization and identifying an future roadmap of success. You can find more details here: Monad Solutions: Fixed-price OPA Service Bundles

For further information, please contact us at: americas@monadsolutions.com or on +1.703.350.4700.