Explore our case studies to see how Monad Solutions have delivered value and innovation to clients and users alike.

Walton – APAC

Monad implemented OPA as part of the wider project to implement a suite of Oracle software for Walton, the core of it being Oracle RightNow CX Service Cloud. With the integration of OPA and Service Cloud, Walton was given wider options in enhancing the customer experience.

Solirius – UK

Solirius are an independent software and technology consultancy company who are delivering a complex messaging hub to a large UK government department with the help of Monad Solutions.

Orange County Fire and Rescue – US

Monad implements Service Cloud CRM system at Orange County Fire & Rescue.

SCUBI Consortium – US

Labor agencies in Georgia, North Carolina, and South Carolina have linked together in the Southeast Consortium Unemployment Insurance Benefits Initiative (SCUBI) to eventually replace their individual systems with a single, shared system.

As a partnered vendor, we have developed some critical components for the consortium and worked as technical partners with Capgemini to integrate it directly into the application.

The Prince’s Trust – UK

We worked closely with The Prince’s Trust and their other vendor teams to jointly define a methodology and way of working that would support the effective design, development, and implementation of OPA forms on the website, as well as embedding within The Trust’s CRM system.

Public Sector (Justice)  Sweden

Working with a leading global consultancy, we delivered a new integrated investigative case management system on a Siebel platform with OPA business rules to a government agency.

Public Sector (Defence) Singapore

Working with a government department in Asia, we created a bespoke self-service portal which improved accuracy and response times for service personnel.

Public Sector (Social Services)  Sweden

Working with a leading global consultancy, we delivered foreign language rule bases for a leading social services agency in the Nordics.

Public Sector (Education Funding) UK

Working closely with our client, we created and launched The Rules Service enhancing quality, efficiency and data management for an independent, government-funded organisation.

Insurance US

The insurer has grown exponentially. Legacy and manual processes no longer serve business requirements. Existing systems were costly, labour intensive and challenging to maintain. Our new system has enhanced both business process and usability.

For more information about how we can help your business, please contact us.