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Public Sector (Social Services) – Sweden

Monad deliver new rule bases in a foreign language

Background

In conjunction with a leading global management consultancy, Monad Solutions, the specialist Oracle Policy Automations (OPA) IT consultancy, successfully delivered a project phase of a large scale systems overhaul to a Scandinavian public sector agency, following legislative reform

In January 2011, the global management consultancy partnered with Monad to deliver the complex OPA rule bases, the first of which has now launched.

Challenge

Specialists in accurately translating complicated policies into user-friendly rules in a number of foreign languages, Monad led the Scandinavian public sector agency’s rules base development team, located in the Nordics.

The Monad team put a short-term solution in place while working on the development of a long-term complete systems upgrade. This stage one project successfully developed an interim automated system to process applications in accordance with the new legislation and policies.

Solution

Owing to the intricate legal policies and the extreme variance in each of the high volume applications from the public, Monad noted this to be in the top percentile of complicated rule system requirements. Responding to this challenge, the Monad team developed new techniques to enhance the performance of complex rules, and a custom plug-in to optimise the Oracle Determinations Server (ODS) output, while completing the project on time and on budget.

As a direct result of Monad’s optimised rules, the OPA rule base achieved sub-second performance times and the plug-in transformed the ODS XML response to a fraction of the standard size.

Similarly, as an OPA multilingual service provider, Monad delivered in both the Scandinavian and English languages.

Ben Rogers, Principal Consultant at Monad:
“Completion of this project marks a significant stake in the ground in the on-going project work. We have really enjoyed embracing and reacting innovatively to the challenges this complex rule system has presented.
We have installed a new automated system that will make it faster and easier to process applications and access policy-based determinations thus helping to improve the overall customer experience.”

For more information, please contact us.

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